Shipping, returns and warranty support
Review the delivery address, selected SKU, quantity and shipping total before payment. Delivery timing depends on the product and destination; contact support before ordering if you need an item by a particular date.
Request a return, refund or exchange
- Sign in to your member account and open the relevant order.
- Choose return and refund, refund only, or exchange. Describe the issue and include photos of the item, packaging and selected SKU; for fitment issues, add vehicle details and the original part.
- Follow the support response for the request outcome and any return instructions. Confirm the return address and shipping arrangements before sending an item.
Return shipping costs are paid by DriveSmart Shop, the seller. Contact support for the return address and shipping arrangements before sending an item.
Submitting a request does not automatically approve a refund or exchange. Ask support to confirm the applicable return window and product condition requirements before ordering.
Warranty information
Products purchased from DriveSmart Shop are covered by a 30-day warranty starting on the date you receive your order. Contact support with your order number and details of the issue to request warranty assistance.
The 30-day period is the warranty period, not a separately stated return window.
For a purchase made through an external marketplace, use that marketplace's order and after-sales process. Independent-site orders are managed through DriveSmart Shop.
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